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Focus Check
The Focus Check
Ten statements about your processes, systems, people, customers and profit. About three minutes. Your result appears straight away, no email needed.
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About your organisation
Size
Choose one
1–10 people
11–50 people
51–200 people
201–500 people
500+ people
Industry
Choose one
Energy and petrochemicals
Manufacturing
Retail and distribution
Hospitality and tourism
Financial services and insurance
Healthcare
Education
Public sector
Construction and real estate
Agriculture and food
Professional services
Technology and telecoms
Logistics and transport
Other
Country
Choose one
Trinidad and Tobago
Antigua and Barbuda
The Bahamas
Barbados
Belize
Dominica
Grenada
Guyana
Haiti
Jamaica
Montserrat
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Suriname
Anguilla
Bermuda
British Virgin Islands
Cayman Islands
Turks and Caicos Islands
Other
Processes and bottlenecks
We know exactly where work slows down or gets stuck in our business.
Not true
Partly true
Mostly true
Fully true
When a problem repeats, we fix the cause rather than the symptom.
Not true
Partly true
Mostly true
Fully true
Systems and tools
Our systems and tools support the way we actually work.
Not true
Partly true
Mostly true
Fully true
When we introduce a new system, staff are trained to use it well.
Not true
Partly true
Mostly true
Fully true
People and skills
We regularly assess our team's skills against what their roles require.
Not true
Partly true
Mostly true
Fully true
Training we invest in shows up in how people do their jobs.
Not true
Partly true
Mostly true
Fully true
Customer experience
Our customers receive consistent service no matter who serves them.
Not true
Partly true
Mostly true
Fully true
We measure customer satisfaction and act on what we learn.
Not true
Partly true
Mostly true
Fully true
Profit visibility
We can see which activities make us money and which cost us money.
Not true
Partly true
Mostly true
Fully true
Our improvements are measured in cost savings or profit, not just effort.
Not true
Partly true
Mostly true
Fully true
See my result
